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About Organic

 

Frequently Asked Questions

Where are my vegetables grown?

Almost all of your vegetables are grown by us at Bidwell Barton. When we buy in vegetables to cover our shortfall, or out of season exotics for example, we make this clear on our web site shop. All vegetables in the Organic Vegetable boxes - Growers' Choice selection are 100% Linscombe. 

Are all the vegetables and fruit supplied certified organic?

Yes! Linscombe has had Soil Association (Organic Certification UK5) approval (producer number G2047) since 1996 - any other bought in fruit or vegetable is also from certified organic producers. Linscombe Farm now trades as Linscombe Farm Organic Vegetables.

How are my vegetables packaged?

For regular customers orders are packed in green plastic boxes or re-usable hessian bags. Customers collect their new order and drop off their empty box or bag each collection day. If you choose a courier service your order will be delivered  in recyclable packaging. Customers choosing to order occasionally will also have the fruit and vegetables packed in recyclable packaging.  We endeavour to minimise all packaging, so most vegetables will be loose in your box. Any small or delicate produce will usually be packed in paper or compostable bags. Compostable bags are in limited supply, and we can't always get them from the Soil Association. Please reuse all bags as much as possible then recycle them!

Do I have to return my jute bag or box?

Yes please! The cost of the jute bags and boxes are NOT included in the price of your vegetables, so they do remain the property of the farm, and should be returned so that we can re-use them again and again....

Should I wash my fruit and veg?

All your fruit and veg is organic, and therefore not been sprayed or treated in any way. We avoid any form of mechanical washing at the farm as we believe it spoils the taste and reduces the nutritional value of the produce - and it wastes resources. The keeping quality of most vegetables is better when unwashed - the traces of soil on carrots and potatoes for example improve their "shelf life" enormously. Washing to remove the traces of soil is best done directly before you eat the produce - so we leave that to you.

Do I have to order every week?

No. The system allows one off orders. The on line shop allows customers to set up regular orders -  weekly or fortnightly - for each item of produce you select.

Can I choose my own vegetables?

You can choose exactly what fruit and vegetables you want each week, and which ones will repeat, weekly or fortnightly, as you go. 

What is in my Organic Vegetable Box "Growers' choice" selection?

The box contains a range of seasonal vegetables grown at Linscombe Farm to the value of your chosen size. This includes a fairly constant quantity of "staples" such as potatoes, carrots and onions plus a balanced mix of other root crops, greens and salads. Beetroot, swede and parsnip come alongside cauliflower, broccoli and lettuce. Winter and summer, these traditional crops are supplemented by crops grown in the protected environment of our polytunnels.

On average, each week there are between 8 or 12 different vegetables in Growers' Choice order, depending upon the size ordered.  Your  Growers' Choice contents really do reflect the changing seasons so if you start finding strawberries in your order at Christmas you will know that the experts were right about global warming! We grow over 300 varieties of vegetable, and pride ourselves on supplying interesting and varied selections.

What size Organic Vegetable Box "Growers' Choice" should I order?

The Growers' Choice selection is offered in a mini, small, medium and large size. The mini size is aimed at the weekly requirements of a single person. The small is intended for a couple, the medium for a family (2 adults, 2 small children) and the large for a larger family or 4 adults. These are guidelines only (for example vegetarians would probably want to supplement a Growers' Choice) and you may wish to change your size and / or order extras of your favourite vegetables to suit your own requirements.

What is in my fruit selection box?

The "mixed fruit bag" contains 4 - 5 different crops, varying weekly.

Can I cancel my regular order when I’m away?

Yes. Cancellations can be made on line, and also by calling us or by email. All cancellations must be made before the cut off time for that week - currently by 9 am on Tuesday morning for deliveries that week. We regret that we cannot accept responsibility for charges incurred from missing the deadline for cancellations.

How will I know what to do with all the vegetables?

We have a comprehensive range of Factsheets for individual vegetables that are available on this website or by telephoning us. These are also normally available at our Farmers' Market Stalls.

How can I order from you?

Click on Shop. Follow the prompts. If you have any difficulty with the web site, call us on 01392 851403 and we will be happy to help. Office hours are Monday to Tuesday 9am to 5pm and usually Wednesday 2 - 5 pm. Customers wishing to select their own choice of produce must use the on line shop.

Can I choose the delivery date?

The shop will show you which dates are available. We delivery weekly on Thursdays and Fridays, according to where you live. Orders must be placed by 9 a.m on Tuesday of the same week. Make sure you check the date for each product ordered. You can order several weeks in advance. Please ensure you select the correct delivery date - we cannot refund orders which are packed and delivered when the date has been specified by the customer on the website.  The delivery date is specified in your confirmation email once the order has been placed. If you select the wrong date in error, you must notify us before the deadline of the week of delivery for us to make any adjustment for you.

How do I pay for my order?

The on line shop uses a secure payment system. You will be prompted to enter the relevant information before you can check out. Customers who use any repeat ordering facility will be billed automatically as each order is despatched, using the details for payment previously entered. An email notification will be sent to you to confirm that the order is despatched and the payment taken.  

How do I receive refunds if a product was not available?

If you select your own choice of produce from our range, occasionally an item of produce you have ordered may not be available.  The most likely reason for this is that out of season produce bought in to supplement our own range has not been delivered to us, and this is usually for shipping (literally) reasons beyond our control.  Sometimes weather may adversely affect the availability or quality of our own produce at short notice.  We only take payment for the produce we have actually delivered to you, so refunds should not be required. 

How does the home delivery system work?

We regret we cannot provide a definite time for delivery as this will vary weekly depending upon how many deliveries there are. Please be sure to provide instructions for leaving your delivery safe. Courier deliveries are dispatched on Wednesdays to ensure delivery by Friday - we cannot take responsibility for delays of deliveries due to the courier service.

When can I collect my order from a Collection point?

We deliver to the collection points throughout the day on Thursday or Friday. We recommend that you don't collect until late afternoon in case there is a delay. Each collection point has distinct arrangements - shops and schools for example have limited opening hours. See here for a map and details of our collection points. When you collect your order, please return any previous boxes or packages for us to re use.  Every order is clearly labelled with the customer's name - check carefully that you are collecting your own order!

How do I change any of my details including collection and delivery choice?

You can edit details such as your name and address on your account page. if you wish to change your collection point, or home delivery details, please contact us direct, and we will make those changes for you. 

What should I do if I am not happy about any aspect of your service?

Linscombe Farm Organic Vegetables prides itself on excellent customer service. We are also very proud of the quality of our produce! However - if you are at all unhappy with any aspect of our service or produce, please do call us, or email. Customer feedback is vital to us as we continue to strive to improve our service. Your comments will be treated seriously, and we will endeavour to put right any problem.

Payment: SagePay, using Debit or Credit card.

We us the secure on line payment system SagePay. You will only need to enter card details once for your first and all subsequent orders.

We do not store your card details. They are stored by our payment provider SagePay. Please see http://www.sagepay.com/secure_shopping for more details of how your details are kept secure by Sage Pay. 

Payment is made for your first order by you being taken to the secure Sagepay site to enter details before being returned to our web site to complete the transaction. For subsequent orders, our secure web site communicates via a system of tokens with Sagepay to take payments.

If you do not have the facilities to pay through the on line shop, please contact us for other options.

Our web developers suggested that we inform you of the following:
What is Sage Pay?
Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. They process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. We rely on Sage Pay to keep our transactions flowing and help us tackle online card fraud, insuring that the payment process is safe and easy for you — our customer.

So we hope that this will help. Payment fraud is big business but the risk must also be kept in perspective alongside the 10's of £billions of legitimate transactions that take place every day. Card fraud is also, after all, hardly limited to internet payments and the way this is set up gives you a great deal of protection in the highly unlikely event that something goes wrong. It certainly seems safer than the the use of BACS, where entering the wrong recipient details can mean payments can disappear for long periods of time